Complaint Handling Reviews

The Complaints

The complaints in this case arose following the sudden death of the applicant’s father.

We have reviewed the handling of three complaints, namely that:

1. Police Scotland took five days to inform the family of their involvement in the investigation of the sudden death of the applicant’s father;

2. Police Scotland called the applicant’s mother after being told that no further contact was to be made with her; and

3. A police officer insisted that the applicant’s mother attend the undertaker to identify her husband’s body.

Police Scotland’s Decision

Police Scotland upheld complaints 1 and 2 but did not uphold complaint 3.

Our Findings

We have found that Police Scotland handled the applicant’s complaints to a reasonable standard.

Police Bodies : Police Scotland