Complaint Handling Reviews

The Complaint  

The complaints in this case arose after the applicant reported various incidents about her neighbour to Police Scotland.

We have reviewed the handling of three complaints, namely that:

1. An officer made an unprofessional comment during a conversation with applicant’s daughter;
2. Police Scotland took insufficient action in relation to incidents that the applicant has reported involving her neighbours; and
3. In 2021, officers did not arrest the applicant’s neighbour after she reported vandalism to her property. 

Police Scotland’s Decision

Police Scotland did not uphold any of the applicant’s complaints.

Our Findings

We have found that Police Scotland did not handle any of the applicant’s complaints to a reasonable standard.

We have made two recommendations to address the shortcomings we have identified in Police Scotland’s handling of complaints 1 and 2. In summary, we recommend that Police Scotland conduct further enquiry into the complaints. A further letter of response should be sent to the applicant, explaining the outcome of the additional enquiry undertaken.

We have also identified three learning points relative to Police Scotland’s administration of the complaint.

Police Scotland should implement our recommendations and learning points within two months of the date of this report.

Police Bodies : Police Scotland