Report – Police Scotland – PIRC/00635/22
The Complaints
The complaints in this case arose after the applicant was involved in a road traffic collision with a police vehicle. We have reviewed the handling of two complaints, namely that:
the applicant was dissatisfied for being named as the person responsible for a collision involving a police vehicle and charged with careless driving;
an officer shouted and swore at the applicant in an aggressive manner.
Police Scotland’s Decision
Police Scotland did not uphold either of the applicant’s complaints.
Our Findings
We have found that Police Scotland did not handle either of the applicant’s complaints to a reasonable standard.
Consequently, we have issued a reconsideration direction and identified a learning point to address the shortcomings in Police Scotland’s handling of the complaints. In summary, we have directed that Police Scotland takes account of our observations and provides the applicant with a further response in relation to complaint 2. The learning point relates to the administration of the applicant’s complaints.
Our reconsideration direction and learning point should be implemented by Police Scotland within two months of the date of this report.
Police Bodies : Police Scotland