Complaint Handling Reviews

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Report – Police Scotland – PIRC/00697/22

15 Aug 2023
Content

The Complaints

The complaints in this case arose when the applicant was arrested for an alleged assault on his stepdaughter. We have reviewed the handling of three complaints, namely that: 

  1. On 30 May 2020, at the applicant’s home address, a named officer was uncivil towards him and spoke to him in an accusatory manner;

  2. Between 30 May and 25 August 2020, a named officer provided false and misleading information to social services about the applicant and his wife in relation to events on 30 May 2020; and

  3. On 30 May 2020, at the applicant’s home address, a named officer was aggressive and confrontational towards him. 

Police Scotland’s Decision

Police Scotland upheld complaints 1 and 2, but did not uphold complaint 3. 

Our Findings

We have found that Police Scotland handled the applicant’s complaints to a reasonable standard.

We have identified a learning point for Police Scotland in relation to good practice when responding to complaints that have exceeded the 56-day timeframe outlined in the PIRC statutory guidance that we issue to all policing bodies operating in Scotland.

Our learning point should be implemented by Police Scotland within two months of the date of this report.

Police Bodies : Police Scotland

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