Complaint Handling Reviews

The Complaints

The complaint in this case arose after a sum of money was stolen from the applicant’s mother.

We have reviewed the handling of complaint/s, namely that:

1. Insufficient enquiries were carried out by Police Scotland into a reported theft in 2016; and
2. Insufficient enquiries were carried out by Police Scotland during a further investigation, of the same reported theft, in 2022. 

Police Scotland’s Decision

Police Scotland did not uphold the applicant’s complaints.    

Our Findings

We have found that Police Scotland handled both complaints to a reasonable standard.

We have identified a learning point for Police Scotland highlighting good practice regarding the administration of the complaint.

Our learning point should be implemented by Police Scotland within two months of the date of this report.

Police Bodies : Police Scotland